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First things first! Have you unlocked your phone? Yes? Try moving your phone around on the Neuroe™ Sticker.

If it still isn’t working, you can troubleshoot below. 

Do you have an iPhone 6 | 7 | 8 | 8+ | X | X Max? Download the App.

iPhone

The iPhone XS, iPhone XR, iPhone 11 and 11 Pro are able to read NFC tags with an unlocked phone, without needing a 3rd party app as long as the phone is unlocked. iPhone 7, 7+, 8, 8+ and X are able to read NFC, using our Neuroe App. Your Phone must be updated to iOS11 or later. 

Samsung

Most Samsung smartphones have a NFC chip embedded into the phone. All Samsung smartphones from Samsung S3 onwards are able to read NFC natively, without needing another app! Just unlock your phone, and place it on the Neuroe NFC sticker.

Other Device

Many other Android and Windows Devices are able to scan NFC Natively without any apps, although some of them do not have that capability. It might be time to upgrade, but if you’re happy with the device you have, we’re not complaining either!

NFC Not Working?

If you are using an android phone, make sure NFC has been enabled in your settings, by changing it on your toolbar. iPhones always have NFC on, you won’t need to check any settings. Also keep in mind, if you have anything older than an iPhone Xs, but newer than the iPhone 6, you’ll need to download the Neuroe™ App to scan NFC.

NFC won’t activate unless your phone is unlocked, to ensure that NFC only scans what you want, when you want. It also serves as a security feature on your device.

Still not working? Find your device below.

List of NFC-Compatible Devices:

ModelApp Required?  
iPhone XR or NewerNo  
iPhone XSNo  
iPhone XYes (download  
iPhone 8+ Yes (download  
iPhone 8 Yes (download  
iPhone 7+ Yes (download  
iPhone 7 Yes (download  
ModelNFC Compatible
Ativ SYes
Galaxy A3 2017Yes
Galaxy A5 2017Yes
Galaxy A6Yes
Galaxy A6 PlusYes
Galaxy A7Yes
Galaxy A7 2018Yes
Galaxy A8Yes
Galaxy A8 2018Yes
Galaxy A8 Plus 2018Yes
Galaxy A8sYes
Galaxy A20eYes
Galaxy A40Yes
Galaxy A50Yes
Galaxy A50sYes
Galaxy A60Yes
Galaxy A70Yes
Galaxy A80Yes
Galaxy Ace 3Yes
Galaxy Ace 4Yes
Galaxy AlphaYes
Galaxy Core 2Yes
Galaxy Core AdvanceYes
Galaxy Core PlusYes
Galaxy Core PrimeYes
Galaxy Express 2Yes
Galaxy FameYes
Galaxy Fame LiteYes
Galaxy Grand DuosYes
Galaxy Grand PrimeYes
Galaxy J3 (2016)Yes
Galaxy J4 PlusYes
Galaxy J5 (2016)Yes
Galaxy J5 (2017)Yes
Galaxy J5 ProYes
Galaxy J6 PlusYes
Galaxy J7 (2017)Yes
Galaxy K ZoomYes
Galaxy MegaYes
Galaxy Mini 2Yes
Galaxy NexusYes
Galaxy Note 2Yes
Galaxy Note 3Yes
Galaxy Note 3 NeoYes
Galaxy Note 4Yes
Galaxy Note 5Yes
Galaxy Note 7Yes
Galaxy Note 7 FEYes
Galaxy Note 8Yes
Galaxy Note 9Yes
Galaxy Note 10Yes
Galaxy Note 10+Yes
Galaxy Note EdgeYes
Galaxy S3Yes
Galaxy S3 MiniYes
Galaxy S3 NeoYes
Galaxy S4Yes
Galaxy S4 ActiveYes
Galaxy S4 MiniYes
Galaxy S4 ZoomYes
Galaxy S5Yes
Galaxy S5 MiniYes
Galaxy S6Yes
Galaxy S6 EdgeYes
Galaxy S6 Edge PlusYes
Galaxy S7Yes
Galaxy S7 EdgeYes
Galaxy S8Yes
Galaxy S8+Yes
Galaxy S9Yes
Galaxy S9 PlusYes
Galaxy S10Yes
Galaxy S10 PlusYes
Galaxy S10eYes
Galaxy SuperiorYes
Galaxy Tab ActiveYes
Galaxy Tab Active2Yes
Galaxy Xcover 3 (G388F)Yes
Galaxy Xcover 3 (G389F)Yes
Galaxy Xcover 4Yes
Galaxy Xcover 4sYes
Galaxy YoungYes
W2019Yes
Wave 578Yes
ModelNFC Compatible
CloudMobile S500Yes
Liquid E1Yes
Liquid S2Yes
ModelCan read NFC 
1xYes
3Yes
3LYes
5Yes
5VYes
A7Yes
Idol 3Yes
ModelCan read NFC
Padfone 2Yes
Padfone InfinityYes
ROG PhoneYes
Zenfone 2Yes
Zenfone 5Yes
Zenfone 5 LiteYes
Zenfone 5ZYes
Zenfone Max Pro (M2)Yes
ModelCan read NFC
Bold 9900Yes
Bold 9930Yes
ClassicYes
Curve 9350Yes
Curve 9360Yes
Curve 9370Yes
Curve 9380Yes
Key2 LEYes
KEYoneYes
P’9982 Porsche DesignYes
P’9983Yes
Q10Yes
Q5Yes
Z10Yes
Z30Yes
ModelCan read NFC
Arrows A 301FYes
Arrows NX F-01FYes
Arrows NX F-05FYes
Arrows NX F-06EYes
Arrows S eM01FYes
Arrows V F-04EYes
ModelCan read NFC
Galaxy NexusYes
Nexus 4Yes
Nexus 5Yes
Nexus 5XYes
Nexus 6Yes
Nexus 6PYes
Nexus 7 (2012)Yes
Nexus 7 (2013)Yes
Nexus 9Yes
Nexus 10Yes
Nexus SYes
PixelYes
Pixel XLYes
Pixel 2Yes
Pixel 2 XLYes
Pixel 3Yes
Pixel 3 XLYes
Pixel 3aYes
Pixel 3a XLYes
ModelCan read NFC 
8 ProYes
9Yes
9X ProYes
10Yes
20Yes
20 ProYes
MagicYes
Magic 2Yes
Note 10Yes
V9Yes
View 20Yes
ModelCan read NFC
8XYes
10Yes
10 EvoYes
Amaze 4GYes
Desire 12sYes
Desire 19 PlusYes
Desire 530Yes
Desire 610Yes
Desire 620GYes
Desire 816Yes
Desire 820Yes
Desire CYes
Desire EyeYes
Evo 4G LTEYes
FirstYes
J ButterflyYes
OneYes
One A9Yes
One M8Yes
One M8 for WindowsYes
One M9Yes
One M9+Yes
One MaxYes
One Mini 2Yes
One SVYes
One VXYes
One XYes
One X+Yes
One X10Yes
One XLYes
U11Yes
U11 EYEsYes
U11 LifeYes
U11 PlusYes
U12 LifeYes
U12 PlusYes
U19eYes
ModelCan read NFC
Ascend G6Yes
Ascend Mate 7Yes
Ascend P2Yes
Ascend P7Yes
Ascend P7-L10 (Europe version)Yes
Ascend W1Yes
G8Yes
Mate 9Yes
Mate 10Yes
Mate 10 ProYes
Mate 20Yes
Mate 20 XYes
Mate SYes
Nexus 6PYes
Nova YoungYes
P SmartYes
P Smart 2019Yes
P Smart PlusYes
P Smart ZYes
P8Yes
P8 Lite 2017Yes
P9Yes
P9 PlusYes
P10Yes
P10 LiteYes
P10 PlusYes
P20Yes
P20 ProYes
P30 ProYes
Watch 2Yes
ModelCan read NFC
EscapeYes
G Flex 2Yes
G2Yes
G2 Mini LTEYes
G3 D855Yes
G3 SYes
G4 (H815)Yes
G5Yes
G6 (H870)Yes
G7 FitYes
G7 OneYes
G8 ThinQYes
G8s ThinQYes
K10Yes
K10 2018Yes
K10 Alpha 2018Yes
K10 Plus 2018Yes
K30 2019Yes
K40Yes
K40sYes
K50sYes
L FinoYes
L50Yes
Nexus 5XYes
Optimus 4X HDYes
Optimus L5Yes
Optimus L5 IIYes
Optimus L7 IIYes
Optimus L9 IIYes
Optimus Vu 2Yes
Power XYes
Prada 3.0Yes
Q StylusYes
Q6Yes
Q6 AlphaYes
Q6 PlusYes
Q7Yes
Q7 AlphaYes
Q7 PlusYes
Q8Yes
Q9Yes
Spectrum 2Yes
V10Yes
V30Yes
V30 ThinQYes
V35 ThinQYes
V40 ThinQYes
V50 ThinQ 5GYes
X ventureYes
ModelCan read NFC
Lumia 640XLYes
Lumia 650Yes
Lumia 950Yes
Lumia 950XLYes
Surface GoYes
ModelCan read NFC
Droid Razr iYes
Droid Razr MaxxYes
Droid Razr Maxx HDYes
Moto E4Yes
Moto E4 PlusYes
Moto G 2014Yes
Moto G5S PlusYes
Moto G7Yes
Moto G7 PlusYes
Moto MaxxYes
Moto xYes
Moto X PlayYes
Moto Z2 ForceYes
Moto Z2 PlayYes
Moto Z3 Play Power EditionYes
Moto Z4Yes
Photon QYes
ModelCan read NFC
2.2Yes
3Yes
5Yes
5.1Yes
memory 7 PlusYes
memory 8Yes
603Yes
6131Yes
6212 ClassicYes
6216 ClassicYes
700Yes
701Yes
808 PureViewYes
C7Yes
Lumia 1020Yes
Lumia 1520Yes
Lumia 2520Yes
Lumia 610 NFC VersionYes
Lumia 620 NFC VersionYes
Lumia 720Yes
Lumia 730Yes
Lumia 735Yes
Lumia 810Yes
Lumia 820Yes
Lumia 822Yes
Lumia 830Yes
Lumia 920Yes
Lumia 925Yes
Lumia 928Yes
Lumia 930Yes
Lumia IconYes
N9Yes
ModelCan read NFC 
OneYes
3Yes
3TYes
5Yes
5TYes
6Yes
6TYes
7Yes
7 ProYes
ModelCan read NFC 
A7nYes
Find XYes
N3Yes
Reno2Yes
RX17 ProYes
ModelCan read NFC
RG500Yes
RG700Yes
RG900Yes
ModelCan read NFC
SmartWatch 2Yes
Xperia 10Yes
Xperia 10 PlusYes
Xperia Acro SYes
Xperia C4Yes
Xperia C5 UltraYes
Xperia IonYes
Xperia LYes
Xperia L2Yes
Xperia L3Yes
Xperia MYes
Xperia M DualYes
Xperia M2Yes
Xperia M2 AquaYes
Xperia M4 AquaYes
Xperia M5Yes
Xperia PYes
Xperia SYes
Xperia SLYes
Xperia SolaYes
Xperia SPYes
Xperia TYes
Xperia T3Yes
Xperia Tablet ZYes
Xperia TXYes
Xperia VYes
Xperia XYes
Xperia X CompactYes
Xperia X PerformanceYes
Xperia XA1 PlusYes
Xperia XA1 UltraYes
Xperia XA2Yes
Xperia XA2 PlusYes
Xperia XA2 UltraYes
Xperia XZYes
Xperia XZ PremiumYes
Xperia XZ1Yes
Xperia XZ1 CompactYes
Xperia XZ3Yes
Xperia ZYes
Xperia Z UltraYes
Xperia Z1Yes
Xperia Z1 CompactYes
Xperia Z2Yes
Xperia Z2 TabletYes
Xperia Z3Yes
Xperia Z3 CompactYes
Xperia Z3 PlusYes
Xperia Z3+Yes
Xperia Z4 TabletYes
Xperia Z5 CompactYes
Xperia Z5 PremiumYes
Xperia ZLYes
ModelCan read NFC
MI 2aYes
Mi 3Yes
Mi 4Yes
Mi 5Yes
Mi 5sYes
Mi 5s PlusYes
Mi 5XYes
Mi 6Yes
Mi 8Yes
Mi 9TYes
Mi MixYes
Mi Mix 2Yes
Mi Mix 2SYes
Mi Mix 3Yes
Mi Note 2Yes
Mi Note 3Yes
Redmi K20Yes

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